We understand how important your privacy is. We take care to maintain your confidentiality in accordance with current data protection laws (GDPR, 2018) and the ethical guidelines of the British Association for Behavioural and Cognitive Psychotherapies. These guidelines have been set up to protect your confidential material and ensure that your therapist always conducts themselves with professionalism and integrity.
In order to provide you with the best service possible, we will hold your personal contact details and records of your therapy sessions. Please find below important information about how this information will be held and used.
Your personal information
We use the secure, encrypted and password protected practice management platform, Writeupp (www.writeupp.com) to collect and store your personal data. At the point of booking your initial consultation with us, you will be asked for your personal contact information, for example your name, address, email address and telephone number and you may also choose to share details of the issues you are looking for help with.
Your contact information is stored securely in Write upp and can only be accessed by the admin team and your therapist.
In order to be able to fulfil our duty of care to you, in your initial consultation or first treatment session, your therapist will ask you for contact information for your GP and elected Emergency Contact person. These details will be stored securely and will only be accessible to your therapist and our administrator.
This personal information will be held for the duration of your therapy after which it will be deleted from our Writeupp database.
Please note that we will need to keep a record of your name and client reference number for seven years after the end of your therapy, so that we can respond effectively to any potential requests regarding your clinical notes and treatment.
We will never pass on your contact details to any third party organisations for the purposes of sales, marketing or research and will never use your personal data for any purposes other than the administration of the psychotherapy service we are providing to you i.e. to arrange, cancel and rearrange appointments and collect payment for sessions.
When you make an online booking or payment, Writeupp will send a booking notification to your therapist via email and the Writeupp messaging system.
Anonymised payment details are recorded in our Writeupp financial income reports. These reports will only hold your first name, last name initial and unique client reference number. The HMRC requires that we retain this information for 5 years after the end of the financial year.
What information do we collect about you?
We collect information about you when you register with us or request a consultation for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using Cookies.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from our website to personalise your repeat visits to our website. Simply Psychotherapy will not share your information for marketing purposes with other companies. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
We would like to send you information about our products and services and other companies’ in our group which may be of interest to you. If you have consented to receive marketing, you may opt-out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, click the unsubscribe button here.
Access to your information and corrections
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us. We may make a small charge for this service. We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
When you book your first session with us you will be asked to provide a digital signature to confirm that you consent to the storage and processing of your personal data for the purposes of providing therapeutic services.
You are entitled to withdraw this consent at any time and can do so by emailing us.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track the visitor’s use of the website and to compile statistical reports on website activity.
For further information visit http://www.allaboutcookies.org.
You can set your browser not to accept Cookies and the above website tells you how to remove Cookies from your browser. However, in a few cases some of our website features may not function as a result.
Breach of data protection
In the event of any breach of our data protection policies, we will notify you and the Information Commissioner’s Office (ICO) within 72 hours and will seek to rectify this immediately.
How to contact us