Privacy Policy

At Simply Psychotherapy protecting your privacy and personal data is of utmost importance to us. This Privacy Policy aims to provide clarity on how we collect, use, and protect your information.

Our contact details:

Simply Psychotherapy Ltd.
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@simplypsychotherapy.co.uk

The types of personal data we collect:

We collect and process the following types of personal data:

Personal Data: This may include your name, contact information, age, and other information voluntarily provided by you.
Special Category Data: This may include sensitive information such as information about your mental health.
We also collect your name and email address when you download any free resources from our website or purchase any services. Website usage information is collected using Cookies. Please see our cookies policy for more information.

How we get the personal information and why we have it:

We collect data directly from you when you provide it to us. This may be when you have a telephone consultation with us, email us with your enquiry, complete our pre-consultation form, contact us via our website or make a purchase/download via our website. In some cases, we may also receive your information from third parties, such as referrals from other professionals.

We use the information that you have given us in order to:

Assess your suitability for our services
Prepare for any consultations we may have with you
Provide information about our services
Process any purchases/free downloads, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting us at info@simplypsychotherapy.co.uk
We have a legitimate interest

How we store your personal information:
Your information is securely stored.

We keep the information you provide in our pre-consultation form or website forms for a period of two months to fulfil the purposes outlined above after which your information is securely disposed of.

We collect email addresses from individuals who download our free resources on our website/make a purchase. These email addresses are voluntarily provided by users who wish to receive updates, newsletters, and promotional content about our products, services, and events. Upon collection, email addresses are stored securely in our database, accessible only to authorised personnel with a legitimate need to access this information. We do not share, sell, or distribute email addresses to third parties.

Subscription to our mailing list is entirely voluntary. You have the right to opt out of receiving our communications at any time. You can unsubscribe from our mailing list by clicking on the unsubscribe link provided in our emails or by contacting us directly.

Your data protection rights:
Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

If you make a request, we have one month to respond to you.

Please contact us at info@simplypsychotherapy.co.uk if you wish to make a request.

Purchases via our website

In accordance with HMRC (Her Majesty's Revenue and Customs) requirements, certain information related to online transactions that take place on our website such as invoices, receipts, and financial records, need to be retained for a period of five years after the end of the financial year. This may include details such as customer names, email address, transaction dates, and amounts paid. We will ensure that such information is securely stored and accessible only to authorised personnel for the purpose of compliance with HMRC regulations.

Marketing

We will never pass on your contact details to any third party organisations for the purposes of sales, marketing or research and will never use your personal data for any purposes other than the administration of the psychotherapy service we are providing to you i.e. to arrange, cancel and rearrange appointments and collect payment for sessions.

We would like to send you information about our products and services and other companies’ in our group which may be of interest to you. If you have consented to receive marketing, you may opt-out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at info@simplypsychotherapy.co.uk

Other websites

Our website contains links to other websites. This Privacy policy only applies to Simply Psychotherapy's website, so when you do click links to other websites via our site, you should read their own privacy policies.

Changes to our Privacy policy

We keep our Privacy policy under regular review and we will place any updates on this web page. This Privacy policy was last updated on 28th March 2024.

Breach of data protection

In the event of any breach of our data protection policies, we will notify you and the Information Commissioner’s Office (ICO) within 72 hours and will seek to rectify this immediately.

Complaints

If you have concerns about the way we handle your personal data, please contact us using the details provided in this notice.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk